Deliveries to the United Kingdom

We are temporarily not shipping to the United Kingdom. We are now based in Bruges in West Flanders, Belgium and since the UK left the European Union's single market, our British customers are potentially facing additional charges when their order arrives. These can include VAT, import duty and even an administration fee levied by the courier (the Royal Mail charges £8, other couriers are charging more). So before we start shipping to the UK, we need to work out how to minimise these charges.

 

What countries do we ship to?

We currently deliver to:

Andorra (AD)*, Austria (AT), Australia (AU)*, Belgium (BE), Bulgaria (BG), Canada (CA)*, Switzerland (CH), Cyprus (CY)*, Czech Republic (CZ), Germany (DE), Denmark (DK), Estonia (EE), Spain (ES), Finland (FI), France (FR), Gibraltar (GI)*, Greece (GR), Croatia (HR)*, Hungary (HU), India (IN)*, Ireland (IE), Israel (IL)*, Iceland (IS)*, Italy (IT), Japan (JP)*, Republic Of (South) Korea (KR)*, Liechtenstein (LI)*, Lithuania (LT) , Luxembourg (LU), Latvia (LV), Monaco (MC), Malta (MT)*, Malaysia (MY)*, Netherlands (NL), Norway (NO), New Zealand (NZ)*, Poland (PL), Portugal (PT), Romania (RO), Sweden (SE), Slovenia (SI), Slovakia (Slovak Republic) (SK), San Marino (SM)*, Thailand (TH)*, the United States (US)* and Viet Nam (VN)*.

*We do not ship heavy parcels to starred (*) countries because of the high shipping costs. If applicable, the checkout process will tell you.

If your country is not listed, please contact us and we will try to help.

 

Is there a choice of shipping methods?

We will choose the shipping method for your order, but for some countries we can provide a choice. For example, some European customers can choose delivery to their local Relay Point instead of their home address. If this service is available to you, you will be able to select it during checkout. Please note our refund policy because in these cases, we will usually only refund the cost of the least expensive delivery service.

 

How much will delivery cost?

Our delivery charges are based upon weight (0-150g, 150g-1kg, 1kg-2kg, 2kg-5kg, 5kg-10kg), so ordering more than one item may not increase the shipping charge. Our shopping basket and checkout process will calculate the amount for you. It will also tell you if we cannot deliver a heavy item to your country.

We will choose the shipping method for your order and will pick the courier offering the best value. But because we re-use and recycle most of our packaging, we can usually offer discounted delivery rates and charge you less than we are charged ourselves.

Import taxes and customs duties!

Important! We are shipping from Belgium, which is inside the European Union's single market. Depending on the country you live in, your order may pass through customs offices. We will attach the necessary customs documentation to your order, but customs officers in your country may inspect the package and may charge you additional duties and taxes, which you will have to pay. Sometimes, the courier will collect these taxes and sometimes charge you an administration fee. So, before you place your order with us, please check this with your government or postal service and ask them whether you will have any import duties or taxes to pay.

 

Paul and Julia Andrews, trading as Three Bears Cottage.

This page was last updated 1 March 2021